The following is the shipping policy for our sneakers, clothing and accessories store. This policy is designed to provide clarity and security in every purchase made with us.
1. Shipping scope
We ship nationwide within the United States of America. If you want to know if we ship to your location, please contact us.
2. Order processing.
Preparation time:
Once payment is confirmed, your order will be processed and prepared for shipment within 1-2 business days (excluding weekends and holidays).
Confirmation:
You will receive a confirmation email with the details of your order and, once shipped, a tracking number so you can monitor the delivery status.
3. Delivery times.
Estimated delivery time:
Delivery will be made within 3 to 7 business days, depending on the recipient’s location and the courier service selected.
Delays:
While we are committed to meeting estimated delivery times, unforeseen delays may occur due to causes beyond our control (such as weather conditions or logistical incidents). In such cases, we will keep you informed as soon as possible.
4. Shipping costs
Shipping rates:
Shipping costs will be calculated automatically during the checkout process, based on weight, package dimensions and destination.
Promotions:
Occasionally we offer free shipping or reduced rates in certain promotions. Check our current offers at the time of purchase.
5. Order tracking
Once your order has been shipped, you will receive a tracking number via email or message, which you can use on the carrier’s website to track the delivery status.
6. Responsibility for delivery
Delivery and signature:
The package will be delivered to the address provided. It is important that someone is present to receive the order or, failing that, that a delivery notice is left to coordinate the reception.
Incidents with the carrier:
In the event of any inconvenience with the delivery (lost or damaged package), we recommend that you contact the carrier immediately. We will follow up, but we are not responsible for incidents arising directly from the courier service once the package has left our facilities.